Support

RoleOwl is made by PSU Pro, LLC. We read every message and aim to reply within two business days.

Email: support@psupro.com

When you write, include the email address you signed in with and, if it is about a purchase, your store order number. Never send us your passwords. We will never ask for them.

Getting started

How does RoleOwl work?

1. Set up once. Sign in with Google or Apple, connect a Gmail account, upload your resumes, then tell RoleOwl the roles, place, salary and standard answers to use.
2. Approve matches. RoleOwl proposes jobs with a fit score and a credit estimate. Approve, hold or skip each one.
3. Autopilot applies. A secure cloud worker fills in and submits the applications you approved, using your own accounts, within the daily limit you set.
4. Track replies. RoleOwl reads confirmation and status emails in your connected Gmail account and keeps your tracker current.

Why do I need a Gmail account?

RoleOwl uses Gmail to read application confirmations and status emails, to label the confirmations and to archive job alerts. It does not send email from your Gmail account. If you would rather keep your personal inbox separate, the app can walk you through creating a new Gmail account just for your job search. Google creates and owns that account; RoleOwl never creates an account or types a password for you.

Does RoleOwl submit applications without asking me?

No. RoleOwl only applies to jobs you have approved, within the daily cap you choose, and you can pause autopilot at any time.

Credits and plans

What are credits?

Credits pay for the AI and cloud work RoleOwl does for you: finding and scoring jobs, reading resumes, writing documents and answers, submitting applications and syncing your email. The app shows an estimate before a task starts. The final charge reflects the work actually done.

What do the plans cost?

Plan	Price	Credits
Free trial	Free, once	100
Weekly	$9.99 per week	200 per week
Monthly	$29.99 per month	1,000 per month

Credit packs are one-time purchases: 200 credits for $9.99, 500 for $19.99 and 1,500 for $49.99. Prices are in US dollars and may change in the future.

Do credits expire?

Credits that come with a subscription expire at the end of that term. Purchased credit packs do not expire while your account is open. Plan credits are used first.

How do I cancel my subscription?

Subscriptions are managed by Apple or Google, not by RoleOwl.

• iPhone: Settings, then your name, then Subscriptions, then RoleOwl, then Cancel Subscription.
• Android: Google Play, then your profile picture, then Payments and subscriptions, then Subscriptions, then RoleOwl, then Cancel.

Cancel at least 24 hours before the renewal date. You keep your plan until the end of the term you paid for. Deleting the app or your account does not cancel a subscription.

How do I get a refund?

Refunds are handled by the store you bought from. On iPhone, go to reportaproblem.apple.com. On Android, open your order history in Google Play and request a refund there. Credits already used are not refundable. If a task failed because of a fault on our side and credits were charged, email us and we will correct your balance.

My purchase is missing or I changed phones.

Open RoleOwl, go to the plan screen and tap Restore purchases. Make sure you are signed in with the same RoleOwl account and the same Apple ID or Google account that made the purchase. If it still does not appear, email us with your store order number.

Applications

What is the “Needs you” list?

Some steps only you can do: CAPTCHAs, identity or security checks, creating an account on an employer’s site, or an e-signature. RoleOwl never does these for you. It stops, adds the job to your Needs-you list and gives you a link to finish it. Tap I did it when you are done, or Skip.

Why was a job held?

RoleOwl holds a posting when it needs your decision, for example when the posted salary is below your floor or the role needs a credential you have not listed. The reason is shown on the card.

Can RoleOwl guarantee interviews or offers?

No. RoleOwl does the repetitive work of finding jobs and applying. Employers decide who they contact. The quality of your resume and the truth of your profile matter most. Review what RoleOwl prepares before you approve it.

Is it safe to use RoleOwl on job sites?

Some job sites restrict or prohibit automated activity. RoleOwl applies the daily cap you set, plus a combined daily cap for LinkedIn and Indeed with about three minutes between those submissions, and stops when a site shows a warning, but each site decides how it treats automated use. You are responsible for following each site’s rules and you accept the risk that a site may limit your account there. Use the daily cap setting to keep activity modest.

Tell me about the AI.

RoleOwl uses AI to read your resumes and the job posting, and to write documents and answers from your own material. AI can make mistakes. Check your documents and answers, and tell us if something looks wrong.

Your account and data

How do I delete my account and data?

Open RoleOwl and go to Settings > Account > Your data. Under Danger zone, tap Delete account, then type DELETE to confirm. Or email support@psupro.com from your account email with the subject “Delete my RoleOwl account”. Deletion starts at once and completes within 30 days. Full details are on the account deletion page.

How do I disconnect Gmail?

In the app, open Settings > Autopilot > Gmail and tap Disconnect. You can also revoke access at myaccount.google.com/permissions. RoleOwl cannot sync your inbox while Gmail is disconnected.

What data does RoleOwl keep?

Your account and contact details, resumes and documents, job-search settings and answers, application records and the email updates it matches to them, and a record of your purchases. No personal data is sold, and RoleOwl has no ads and no tracking. Read the Privacy Policy for the details.

Can I take my data with me?

Yes. You can export your tracker to a spreadsheet, and you can export your profile data from Settings.

Troubleshooting

• Sign-in problems: Try the other sign-in method you used, and check that your phone’s date and time are set automatically.
• Gmail says “expired”: Reconnect Gmail in Settings. Google can end access after a password change or a long period without use.
• Applications are not going out: Check that autopilot is not paused, that you have enough credits, that a job-site connection has not expired, and that you are under your daily cap.
• Anything else: Email support@psupro.com.

Legal

Terms of Service · Privacy Policy · Delete your account

RoleOwl is a product of PSU Pro, LLC.