Terms of Service

These Terms govern your use of RoleOwl, a mobile app operated by PSU Pro, LLC (“RoleOwl”, “we”, “us”). By creating an account or using the app you agree to them. If you do not agree, do not use RoleOwl.

1. What RoleOwl is

RoleOwl is a job-search assistant. You tell RoleOwl what kind of work you want and give it your resumes and standard answers. RoleOwl finds job postings that match, shows them to you for approval, and, for the jobs you approve, prepares and submits applications on your behalf through a cloud service. It also reads the application emails in the Gmail account you connect and keeps a tracker of where each application stands.

RoleOwl is a software tool. We are not an employer, a recruiter or an employment agency. We do not represent any employer, we do not verify employers or job postings, and we are not a party to any application, interview, offer or employment relationship between you and an employer.

2. Who can use RoleOwl

• You must be at least 18 years old and able to enter a binding contract.
• You must give accurate information when you create your account and fill in your profile.
• One person, one account. You are responsible for activity on your account, including applications that RoleOwl submits under your approval and settings. An account can also run an agency (section 13); the same person remains responsible for both.
• RoleOwl may be offered in many countries. Where a job site or employer limits who may apply, that limit is yours to respect.

3. Your accounts and connected services

You sign in with Google or Apple. To apply for jobs and keep your tracker current, RoleOwl needs you to connect a Gmail account. You can connect an existing Gmail account, or follow the in-app guide to create a new one for your job search. Google, not RoleOwl, creates and controls that account, and RoleOwl never creates an account, sets a password or signs in on your behalf.

You may also connect a session for certain job sites by signing in to the site yourself in RoleOwl’s in-app browser. RoleOwl stores that session on its servers, never your password, and uses these connections only to carry out the applications you approve. You can disconnect Gmail or any job-site session at any time in Settings, and you can revoke RoleOwl’s access to your Google account at myaccount.google.com/permissions. Disconnecting Gmail stops RoleOwl from syncing your email, and disconnecting a job site stops RoleOwl from applying there, until you reconnect.

4. Your responsibilities

• Truthful information. You are responsible for the accuracy and truthfulness of your profile, resumes, standard answers and every other fact RoleOwl uses to apply for you, including work authorization, education, employment history, certifications and years of experience. RoleOwl works from the material you provide and does not verify it. Do not provide information that is false or that you are not entitled to claim.
• Job-site rules. You are responsible for complying with the terms and policies of every job site, employer and applicant-tracking system you use RoleOwl with. Some sites restrict or prohibit automated activity. RoleOwl applies the daily cap you set, plus a combined daily cap for LinkedIn and Indeed with about three minutes between those submissions, and stops when a site shows a warning, but we cannot promise that any site will accept automated activity. You decide whether to use RoleOwl with a given site, and you accept the risk that a site may limit, suspend or close your account there.
• Your approvals and settings. RoleOwl submits applications on your behalf using your own accounts, only for jobs you have approved and within the daily limits you set. Review what you approve. Pause autopilot at any time from the app.
• Items that need you. Some steps only you can do, such as CAPTCHAs, identity checks, account creation or e-signatures. RoleOwl lists these as “Needs you” items and does not complete them for you.
• Optional diversity and demographic answers. Questions about gender, race, ethnicity, veteran status or disability are optional. RoleOwl answers them only as you have chosen, and uses “decline to self-identify” where you have declined.

5. Acceptable use

You agree not to:

• submit applications using false, misleading or someone else’s information, or apply on someone else’s behalf, except as an agency under section 13;
• use RoleOwl to spam, harass or deceive employers or recruiters, or to send unsolicited bulk email;
• try to evade a job site’s security controls, rate limits or warnings, or ask RoleOwl to do so;
• use RoleOwl for anything unlawful, or to discriminate against others;
• upload content that you do not have the right to use, or that contains malware;
• scrape, reverse engineer, resell or interfere with RoleOwl or its infrastructure, or use it to build a competing service;
• share your account, or use RoleOwl in a way that puts excessive load on our systems.

6. AI-generated content

RoleOwl uses artificial intelligence to read your resumes, score job matches, write role-specific resumes and cover letters, draft answers to application questions and classify your application emails. The AI works from the material you provide and from the job posting. AI output can be incomplete, out of date or wrong, and it can misread a posting or a form.

Review the documents and answers RoleOwl prepares. You are responsible for the content that is submitted in your name. RoleOwl is designed to use only facts you have provided or approved and to ask you when it lacks one, but we do not guarantee the accuracy, completeness or suitability of any AI output.

7. No guarantee of results

RoleOwl does not guarantee that any application will be received, read or acted upon, that you will be contacted, interviewed or offered a job, or that any job posting is genuine, still open or accurately described. Application forms change, sites block automated access and employers make their own decisions. Use of RoleOwl does not create any promise of a particular outcome.

8. Plans, credits and purchases

RoleOwl runs on credits. Credits pay for work that uses AI and our cloud service, such as finding and scoring jobs, reading resumes, preparing documents, submitting applications and syncing email. Prices are in US dollars and are shown in the app before you buy.

• Free trial credits. New accounts receive 100 free credits once. Trial credits have no cash value and cannot be transferred.
• Subscriptions. The Weekly plan costs $9.99 per week and includes 200 credits each week. The Monthly plan costs $29.99 per month and includes 1,000 credits each month. Plan credits are added at the start of each term.
• Plan credits expire. Credits that come with a subscription expire at the end of the term for which they were granted and do not roll over, whether or not you renew. When you spend credits, plan credits are used before purchased and trial credits.
• Credit packs. You can buy credits at any time as one-time purchases: 200 credits for $9.99, 500 credits for $19.99 and 1,500 credits for $49.99. Purchased credits do not expire while your account is open. They have no cash value and are not transferable.
• Estimates. The app shows an estimate of the credits a task will use before it starts. The final charge reflects the work actually performed, and can be higher or lower than the estimate. If you do not have enough credits, RoleOwl will not start the task and will offer you a plan or a pack.
• Price changes. Prices, credit amounts and plans may change in the future. A change to the price of a subscription you already hold is handled as the App Store or Google Play requires, and you will be able to decline it by cancelling.

9. Auto-renewing subscriptions

Subscriptions renew automatically at the end of each week or month for the same price, unless you cancel at least 24 hours before the end of the current period. Payment is charged to your Apple ID or Google Play account when you confirm the purchase, and again at each renewal. Your account is charged for renewal within 24 hours before the end of the current period.

You manage and cancel subscriptions in your store account, not in RoleOwl:

• iPhone: Settings, then your name, then Subscriptions.
• Android: Google Play, then your profile picture, then Payments and subscriptions, then Subscriptions.

Deleting the app or your RoleOwl account does not cancel a subscription. If you cancel, you keep the plan until the end of the term you have paid for, and the credits already granted for that term remain usable until the term ends.

10. Refunds

All purchases are made through Apple or Google, and refunds are handled by them under their own policies. To request a refund, use Apple’s “Report a Problem” page (reportaproblem.apple.com) or the order history in Google Play. We cannot issue refunds for purchases made through the stores, though we will cooperate with a store’s refund decision.

Credits that have already been used are not refundable: using them starts paid AI and cloud work whose cost cannot be recovered. If a task fails because of a fault on our side and credits were charged for it, contact support@psupro.com and we will correct your balance.

11. Your content and our rights

You keep ownership of your resumes, answers, profile information and other content (“Your Content”). You give us a limited, non-exclusive, worldwide license to host, copy, process and transmit Your Content, and to send it to the employers and sites you choose to apply to, solely to operate RoleOwl for you. We do not claim ownership of documents RoleOwl prepares from Your Content; you may use them as you wish, subject to these Terms.

RoleOwl, its software, design, mascot, name and logo belong to PSU Pro, LLC and its licensors. We give you a personal, revocable, non-exclusive, non-transferable license to use the app for your own job search while these Terms are in force. Our Privacy Policy explains how we handle personal information, including Google user data.

12. Third-party sites and services

RoleOwl works with services we do not control, including Google, Apple, job boards, company career sites, applicant-tracking systems and AI providers. Their availability, terms and behavior can change without notice. We are not responsible for their content, outages or decisions, or for any change that stops RoleOwl from working with them. Postings and company information come from third parties and may be inaccurate.

13. Agencies

RoleOwl for Agencies lets a staffing or recruiting agency (“Agency”) use RoleOwl to find jobs and submit applications for the candidates it represents. If you create or join an agency in RoleOwl, this section applies to the Agency and to you as its owner or recruiter, in addition to the rest of these Terms. The owner accepts this section for the Agency when creating it, and RoleOwl records that acceptance, its date and the version of these Terms. If this section changes, the owner may be asked to accept it again before the Agency can run.

• Candidate permission. The Agency confirms that it has each candidate’s permission to apply for jobs on their behalf, to hold their resume, contact details, employment history and standard answers in RoleOwl, and to have that material processed by the AI and cloud services described in the Privacy Policy. Where a candidate’s own Gmail account or job-site account is involved, the candidate must accept the Agency’s invitation and connect that account personally. RoleOwl never signs in to a candidate’s accounts on the Agency’s word alone.
• Responsibility for submitted answers. The Agency is responsible for the accuracy, truthfulness and lawfulness of everything RoleOwl submits for a candidate, including work authorization, visa sponsorship, salary expectations, education, employment history and the optional diversity and demographic answers. RoleOwl works from the material the Agency and the candidate provide and does not verify it. Section 4 (Your responsibilities), section 6 (AI-generated content) and section 17 (Your indemnity) apply to the Agency for each candidate as they apply to an individual user for themselves.
• Per-candidate confirmation. Before RoleOwl submits a first application for a candidate, a member of the Agency must review that candidate’s standard answers in the app and confirm that they are accurate and that the Agency has the candidate’s permission to submit them. RoleOwl records who confirmed and when. A candidate whose answers have not been confirmed is skipped by every run, and the Agency is told so.
• Candidates and their data. For candidate data the Agency decides what is processed and why, and PSU Pro, LLC processes it on the Agency’s instructions to operate RoleOwl. The Agency must give candidates the notices the law requires, must honor a candidate’s request to stop, and must remove a candidate from RoleOwl when it no longer represents them. Removing a candidate deletes their resumes, connections and application records from RoleOwl; billing records keep only the amounts charged. RoleOwl shows the Agency a candidate’s application status, never the contents of the candidate’s email.
• Limits. The Agency sets a daily cap and a monthly credit cap for each candidate; RoleOwl stops at those limits and when a job site shows a warning. The Agency is responsible for using RoleOwl in line with every job site’s and employer’s terms, and accepts that a site may limit, suspend or close the Agency’s or a candidate’s account there.
• Members. The Agency is responsible for everyone who uses RoleOwl on its behalf, whether through the owner’s sign-in or, where RoleOwl offers it, a recruiter’s own sign-in. Sign-ins must not be shared.
• Plans and credits. Agency plans and credit packs are bought through Apple or Google under sections 8 to 10. Credits are shared across the Agency’s candidates, and credit caps are a spending control, not a guarantee that work will be completed.
• Switching facets. One sign-in can run both a personal job search and an Agency. Switching between them in Settings changes what the app shows; it does not move, merge or delete any data.

14. Suspension, termination and deleting your account

You can stop using RoleOwl at any time and can delete your account in the app: open Settings > Account > Your data, choose Delete account under Danger zone, then type DELETE to confirm. You can also email support@psupro.com from your account email. See our Privacy Policy for what is deleted.

We may suspend or end your access, with notice where practical, if you break these Terms, if your use puts others or our systems at risk, if a job site or the law requires it, or if your payment is reversed. Sections that by their nature should survive termination will survive, including your responsibilities, the disclaimers, the limit of liability and the governing law.

15. Disclaimers

RoleOwl is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that RoleOwl will be uninterrupted, secure or error-free, that applications will be submitted correctly or at all, or that AI output will be accurate. RoleOwl does not provide legal, immigration, career or financial advice.

16. Limit of liability

To the fullest extent the law allows, PSU Pro, LLC and its owners, employees and affiliates are not liable for indirect, incidental, special, consequential or punitive damages, or for lost opportunities, lost income or lost data, or for any action taken by a job site, employer or other third party, including the limitation or closure of an account you hold with them. Our total liability for any claim relating to RoleOwl is limited to the greater of the amount you paid for RoleOwl in the 3 months before the claim or $100. Some places do not allow these limits, so they may not fully apply to you.

17. Your indemnity

To the extent the law allows, you agree to defend and indemnify PSU Pro, LLC against claims, losses and costs arising from information you provided that was false or that you had no right to provide, from your breach of these Terms, or from your breach of a job site’s or employer’s terms through your use of RoleOwl.

18. Additional terms for iPhone users

If you downloaded RoleOwl from the Apple App Store:

• These Terms are between you and PSU Pro, LLC, not Apple. PSU Pro, LLC, not Apple, is responsible for RoleOwl and its content.
• Your license is limited to use of RoleOwl on Apple-branded products that you own or control, as permitted by the Apple Media Services Terms and Conditions.
• Apple has no obligation to provide maintenance or support for RoleOwl. If RoleOwl fails to meet a warranty that applies, you may notify Apple and Apple will refund the purchase price of the app, if any. To the maximum extent permitted by law, Apple has no other warranty obligation for RoleOwl.
• PSU Pro, LLC, not Apple, is responsible for addressing any claim relating to RoleOwl or your possession or use of it, including product liability claims, claims that RoleOwl fails to conform to a legal requirement, and consumer protection or privacy claims.
• If a third party claims that RoleOwl infringes its intellectual property rights, PSU Pro, LLC, not Apple, is responsible for the investigation, defense, settlement and discharge of that claim.
• You represent that you are not located in a country subject to a U.S. government embargo or designated as a terrorist-supporting country, and that you are not on any U.S. government list of prohibited or restricted parties.
• You must comply with applicable third-party terms of agreement when using RoleOwl, such as your wireless data service terms.
• Apple and its subsidiaries are third-party beneficiaries of these Terms, and once you accept them Apple will have the right to enforce them against you as a third-party beneficiary.
• Questions, complaints or claims about RoleOwl can be sent to PSU Pro, LLC at support@psupro.com.

19. Governing law and disputes

These Terms, and any dispute between you and PSU Pro, LLC relating to RoleOwl, are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules.

Before filing a claim, please contact us at support@psupro.com and describe the problem. We will try to resolve it informally, and both sides agree to try for at least 30 days from your email before starting a court case.

If we cannot resolve it, any claim relating to these Terms or RoleOwl must be brought only in the state courts located in Hillsborough County, Florida, or, if federal jurisdiction exists, the federal court sitting in Hillsborough County, Florida. You and PSU Pro, LLC consent to the exclusive jurisdiction and venue of those courts. Either side may instead bring an eligible claim in small-claims court.

To the extent the law allows, claims may be brought only on an individual basis, and not as a plaintiff or class member in any class, collective or representative action.

Nothing in this section limits rights you have under the law of the place where you live that cannot be waived by agreement.

20. Changes to these Terms

We may update these Terms. If a change is significant we will tell you in the app or by email before it takes effect. Continuing to use RoleOwl after the change means you accept it. If you do not accept it, stop using RoleOwl and delete your account.

21. General

These Terms, together with the Privacy Policy, are the whole agreement between you and PSU Pro, LLC about RoleOwl. If part of these Terms is found unenforceable, the rest stays in effect. If we do not enforce a part of these Terms, that is not a waiver. You may not assign these Terms without our consent; we may assign them in a merger, acquisition or sale of assets.

22. Contact

PSU Pro, LLC
Support: support@psupro.com
Privacy Policy: psupro.com/roleowl/privacy