Delete your account

Delete in the app

1. Open RoleOwl and sign in.
2. Open Settings.
3. Under Account, tap Your data.
4. Under Danger zone, tap Delete account.
5. Type DELETE to confirm. RoleOwl signs you out and starts deleting your data at once.

Delete by email

If you no longer have the app, email support@psupro.com from the address on your account with the subject “Delete my RoleOwl account”. We will check that the request comes from the account holder and then delete the account and its data.

What is deleted

• Your profile, settings, standard answers and job-search preferences.
• Every resume you uploaded, the master profile built from them and every resume or cover letter RoleOwl generated.
• Your job and application records, tracker, Needs-you items and email-update records.
• Your credits balance and history.
• The Gmail credentials and any job-site sessions we stored. We also revoke RoleOwl’s access to your Google account. (You can double-check at myaccount.google.com/permissions.)
• Your sign-in record. If you used Sign in with Apple, we also revoke RoleOwl’s Apple sign-in and delete the Apple token we kept for that purpose.

Deletion starts immediately and is completed within 30 days. Copies in backups and logs are overwritten on their normal cycle.

What is kept, and why

• A limited record of purchases and credit transactions may be kept as long as needed for accounting, tax, fraud-prevention and legal purposes.
• Apple, Google and RevenueCat keep their own purchase and billing records under their own retention rules. On request we will ask RevenueCat to delete its pseudonymous purchase record for you; include your store order number.
• Applications already sent to employers stay with those employers. We cannot recall them.

Subscriptions

Deleting your account does not cancel a subscription. Cancel it first in your store settings, otherwise the store keeps billing you:

• iPhone: Settings, then your name, then Subscriptions.
• Android: Google Play, then your profile picture, then Payments and subscriptions, then Subscriptions.

Questions

Email support@psupro.com. Our Privacy Policy explains everything we collect and why.