Privacy Policy

This Privacy Policy explains how PSU Pro, LLC (“RoleOwl”, “we”, “us”) handles your information when you use the RoleOwl mobile app and related services. RoleOwl is a job-search assistant: it needs your resumes, profile details and a connected Gmail account in order to find jobs, apply on your behalf and keep your tracker current.

1. The short version

• We collect the information RoleOwl needs to do its job: your account details, contact details, resumes and documents, your job-search settings, your application records, the email updates we read in your connected Gmail account, and a record of your purchases.
• We use it only to provide RoleOwl’s features to you.
• No personal data is sold. We do not show ads, we do not use advertising or tracking SDKs, and we do not track you across other companies’ apps and websites.
• Your data is stored in your account. You can delete your account and data from inside the app.
• Our service providers process your information for us. They are listed in section 8.

2. Information we collect

Account information. Your email address, your name and a unique account ID from Google or Apple when you sign in. If you use Sign in with Apple, we also keep a refresh token from Apple, on our servers only, so that we can revoke your Apple sign-in when you delete your account. It is deleted with your account.

Contact and profile information. What you enter or confirm in RoleOwl so that it can complete application forms: first and last name, phone number, street address, city, state, ZIP code and country, links such as a LinkedIn or personal website address, your headline, current title and employer.

Resumes and documents (user content). The resume files you upload, the text and structured data we extract from them, the combined “master profile” built from them, and the role-specific resumes and cover letters generated for you.

Job-search settings and answers. Target job titles and keywords, location, search radius, work arrangement, relocation preference, salary range or “negotiable” setting, daily application limits and your standard answers to common application questions, such as work authorization, sponsorship needs, education, notice period, years of experience, certifications and referral details. You may also choose to provide optional equal-opportunity information (gender, race or ethnicity, veteran status, disability). These answers are optional and are used only to complete forms as you have chosen.

Time zone. Your device’s time zone, saved automatically so that your daily caps reset at your local midnight.

Job and application records. The jobs RoleOwl finds or you add, your approve, hold and skip decisions, the applications submitted for you (company, title, date, channel, confirmation details, status and notes), items that need your attention, and the credits each task used.

Gmail data. With your permission, RoleOwl accesses the Gmail account you connect. See section 5. We store the Gmail address, the access credentials Google gives us, and, for job-related messages we recognize, the sender, subject, a short snippet, our classification (for example confirmation, interview or rejection) and the application it matches.

Job-site connections. If you connect a job site by signing in to it in RoleOwl’s in-app browser, we store on our servers the session information (cookies) created when you sign in, so we can apply on your behalf. We do not store your job-site password. See section 6.

Purchase information. Which plan or credit pack you bought, when, and your credit balance and history. Apple or Google processes your payment; we never receive your card number. Our purchase provider, RevenueCat, keeps a pseudonymous purchase record, tied to your account’s random user ID, so that purchases can be confirmed and restored.

Information we do not collect from your device. RoleOwl does not read your contacts, photos, location, microphone or camera. When you upload a resume, RoleOwl receives only the file you choose in the system file picker. We do not collect advertising identifiers.

Technical logs. Our servers, and those of our hosting providers, may log requests (such as time, IP address and error details) for security and to keep the service running. We do not use these logs for advertising or profiling.

3. How we use your information

We use your information to:

• create and secure your account and sign you in;
• discover, score and show you job postings that match your search settings;
• read your resumes, build your master profile and write role-specific resumes, cover letters and answers;
• fill in and submit applications for the jobs you approve;
• read confirmation and status emails to keep your tracker current, label confirmation emails and archive job alerts;
• manage your credits, plans and purchases, and detect and prevent fraud and abuse;
• respond to your support requests and keep RoleOwl working, secure and reliable;
• comply with the law and enforce our Terms of Service.

We do not use your information for advertising, and we do not sell it or rent it.

4. Legal bases

Where the law requires a legal basis for processing, we rely on: performance of our contract with you (providing RoleOwl); your consent (for example, connecting Gmail, providing optional equal-opportunity information, and allowing your documents to be processed by our AI provider, which you can withdraw by disconnecting or deleting your account); our legitimate interests in keeping RoleOwl secure and preventing abuse; and compliance with legal obligations.

5. Gmail and Google user data

RoleOwl asks you to connect a Gmail account through Google’s own consent screen. We request these Google permissions:

• Gmail, read and modify (gmail.modify). To find and read application confirmations and status emails, to apply a RoleOwl label to confirmation emails, and to archive job-alert emails so your inbox stays tidy. Status emails are read to update your tracker but are not labeled. RoleOwl does not send email from your account and does not permanently delete your email.
• Google Drive, files created by RoleOwl (drive.file). Requested only if you choose to export your tracker to Google Sheets. RoleOwl can then create that spreadsheet in your Drive and cannot see your other files.

What we do with Gmail data. We use it only to provide and improve the user-facing features described above: matching emails to your applications, updating your tracker, labeling confirmation emails and archiving job alerts. The text of job-related messages is sent to our AI provider to classify them (section 8). We store only the sender, subject, short snippet, classification and match described in section 2, not a copy of your mailbox.

Limited Use. RoleOwl’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. In particular:

• We use Google user data only to provide and improve RoleOwl’s user-facing features that are visible in the app.
• We do not transfer Google user data to others except as needed to provide those features (for example, to our service providers acting on our behalf), to comply with applicable law, or as part of a merger, acquisition or sale of assets with notice to you.
• We do not use Google user data for serving advertisements, including retargeting, personalized or interest-based advertising.
• We do not allow humans to read your Google user data unless we have your affirmative agreement for specific messages, it is necessary for security purposes such as investigating abuse, it is necessary to comply with applicable law, or the data is aggregated and anonymized and used for internal operations.
• We do not use Google user data to develop, improve or train generalized artificial intelligence or machine-learning models.

Disconnecting. You can disconnect Gmail in the app (Settings > Autopilot > Gmail > Disconnect), which deletes the access credentials we hold, and you can revoke RoleOwl’s access at any time at myaccount.google.com/permissions. After you disconnect, RoleOwl cannot sync your inbox until you reconnect.

6. Job-site sessions

To apply on some job sites on your behalf, RoleOwl needs to act as you on a site where you already have an account. If you choose to connect such a site, you sign in to it yourself in RoleOwl’s in-app browser, and we store the resulting session (its cookies) on our servers, where it cannot be read by the app on your device. We use it only to carry out applications you have approved, and we never use it to browse, post or message for any other purpose. RoleOwl does not create accounts, set passwords or sign in for you, and it never asks for or stores your job-site password. You can disconnect a site in Settings at any time, which deletes the stored session. Deleting your account deletes all stored sessions.

7. Agencies and candidates

RoleOwl for Agencies lets a staffing or recruiting agency use RoleOwl on behalf of the candidates it represents. If an agency has loaded you as a candidate, this section explains what that means for your information.

What the agency provides. A recruiter enters or imports your name, email address, phone number, headline, location and target job titles, uploads your resumes, and records your standard application answers (such as work authorization, sponsorship needs and salary expectations). RoleOwl processes that material in the same way as for an individual user, including the AI processing described in section 3, and keeps the same job and application records.

What you connect yourself. Your Gmail account and any job-site account are connected only by you, after you accept the agency’s invitation in RoleOwl. The agency never sees your email or your job-site password. It sees your application status, the jobs RoleOwl found, and the documents prepared for you.

Who is responsible. The agency decides to apply for you and is responsible for having your permission and for the accuracy of the answers it submits; it confirms both in the app. PSU Pro, LLC processes your information on the agency’s instructions to operate RoleOwl, and handles its own account data about the agency’s recruiters as described elsewhere in this policy.

Your choices. You can ask the agency to stop at any time. When the agency removes you, or when you ask us to at support@psupro.com, your resumes, connections, Gmail credentials and application records are deleted; the agency’s billing history keeps only the credits charged. You can also revoke RoleOwl’s access to your Google account at myaccount.google.com/permissions.

8. Who we share information with

No personal data is sold. We share information only in these ways:

• Service providers who process data for us, under contracts that limit their use of it:
  • Google (Firebase and Google Cloud). Sign-in, our database and file storage, the cloud functions and the cloud worker that run RoleOwl, and, when you connect them, Gmail and Google Drive. Data is stored in the United States.
  • Anthropic. RoleOwl uses Anthropic’s Claude API to process your resume text, job posting pages, application questions and the text of job-related emails, in order to produce your results. Under Anthropic’s commercial terms, content sent through its API is not used to train its models.
  • RevenueCat. Receives an app user ID and purchase information to validate, record and restore your purchases and to tell our servers which credits to grant.
  • Apple and Google. Sign in with Apple, the App Store and Google Play process sign-in and payments under their own privacy policies.
• Employers and job sites, at your direction. When RoleOwl applies for a job you approved, it sends the information that application needs (your contact details, resume, cover letter and answers) to that employer or applicant-tracking system. Their handling of it is governed by their own privacy policies.
• Legal and safety reasons. We may disclose information if required by law or legal process, to protect the rights, safety or security of users, us or the public, or to investigate fraud or abuse.
• Business transfers. If PSU Pro, LLC is involved in a merger, acquisition or sale of assets, your information may be transferred, and we will tell you before it becomes subject to a different privacy policy.

9. No ads, no tracking

RoleOwl contains no advertising and no advertising SDKs. We do not use analytics or crash-reporting services that identify you, we do not build advertising profiles, and we do not track you across other companies’ apps or websites. For that reason RoleOwl does not show an app-tracking permission prompt.

10. How long we keep information

We keep your account information, profile, resumes, settings, application records and tracker for as long as your account is open, so that RoleOwl keeps working. You can delete individual resumes in the app at any time. When you delete your account, we delete this information as described in section 11.

We may keep a limited record of purchases and credit transactions for as long as needed for accounting, tax, fraud-prevention and legal purposes. Apple, Google and RevenueCat keep their own purchase and billing records under their own retention rules.

11. Deleting your account and data

You can delete your account inside RoleOwl: open Settings > Account > Your data, choose Delete account under Danger zone, then type DELETE to confirm. You can also email support@psupro.com from the email address on your account with the subject “Delete my RoleOwl account”. See the account deletion page.

When you delete your account, we delete your profile, settings, resumes and generated documents, master profile, job and application records, email-update records, Gmail credentials, job-site sessions, the Apple refresh token (if you used Sign in with Apple) and your sign-in record, and we revoke our access to your Gmail account and, if you used it, your Sign in with Apple. Deletion starts immediately and is completed within 30 days. Copies in backups and logs are overwritten on their normal cycle. Deleting your account does not cancel a subscription; cancel it first in your App Store or Google Play subscription settings. On request, we will ask RevenueCat to delete its purchase record for you; please include your store order number.

12. Your rights and choices

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. In RoleOwl you can edit your profile, answers and resumes, export your data from Settings, disconnect Gmail and job sites, and delete your account. For any other request, email support@psupro.com. We will respond within the time the law requires, and we will not discriminate against you for exercising your rights. You may also have the right to complain to your local data-protection authority.

California residents. In the past 12 months we have not sold or shared your personal information as those terms are defined in California law, and we do not use sensitive personal information to infer characteristics about you. The optional equal-opportunity information you provide is used only to complete application forms as you chose.

13. Security

We protect your information with safeguards that include encryption in transit, per-account access controls that keep each user’s data separate, restricted server-side storage for Gmail credentials and job-site sessions, and limited staff access. No system is perfectly secure, and we cannot guarantee absolute security. Tell us at support@psupro.com if you believe your account has been compromised.

14. Where information is processed

RoleOwl is operated from the United States, and your information is stored and processed in the United States and in other countries where our service providers operate. By using RoleOwl you understand that your information will be transferred to those places, which may have different data-protection laws than your own. Where required, we rely on appropriate safeguards for those transfers.

15. Children

RoleOwl is for people 18 and older. It is not directed to children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has given us personal information, email support@psupro.com and we will delete it.

16. Changes to this policy

We may update this policy. If a change is significant we will tell you in the app or by email before it takes effect. The “effective” date at the top shows when the current version began.

17. Contact

PSU Pro, LLC
Email: support@psupro.com
Terms of Service: psupro.com/roleowl/terms